Customers

One customer workflow for shippers, brokers, 3PLs, and forwarders

RAJO is being rebuilt around one customer flow: direct lanes, broker tenders, forwarder handoffs, visibility requirements, and portal access after account review. Start with the path that matches your operation.

Start onboarding workflow Request a spot quote

Direct customers

Work directly with RAJO for recurring lanes, mini-bids, and program freight. We review facility rules, compliance packets, and visibility needs before award.

Ship direct →

Brokers and 3PLs

Add RAJO to your routing guide with carrier packets, COI, MC/DOT/SCAC, tracking expectations, and tender paths ready for your desk.

Add capacity →

Forwarders

Protect the domestic truck leg with handoff discipline, appointment windows, documentation pressure, and clear communication.

Coordinate domestic legs →

Trailer owners

Move owned or leased trailers with RAJO power. Trailer repositioning is quoted with road-readiness and responsibility terms up front.

Plan trailer moves →

Why the intake is structured

/Power-only and intermodal drayage paths that match RAJO's actual operating strengths
/MC / DOT / SCAC published up front so compliance teams can start faster
/RMIS, Highway, Macropoint, EDI 204/214, REST API, and FourKites positioned as working freight tools
/Customer intake stored for review before portal access, integration setup, or recurring work expands
/TMS-backed portal direction for shipment search, documents, invoices, and account visibility

Choose your next action

Quote now

Spot or urgent freight with origin, destination, equipment, date, and notes.

Start onboarding

Structured intake for customer setup, lanes, visibility, and billing details.

Setup checklist

Company, packet, lane, billing, visibility, portal, power-only, and drayage details.

DFW drayage

Rail ramp container work with LFD, prepull, chassis, delivery, and empty-return details.

Talk to sales

Send lanes, packet requirements, scorecards, and integrations to sales@rajotransportation.com.

What sales needs to move fast

Customer-ready intake checklist

RAJO's workflow is designed to collect the operating details up front, route the request for review, and turn approved customers into portal-ready accounts without forcing a PDF packet loop.

Lane profile

-Origin/destination markets
-Weekly or monthly volume
-Seasonality / surge windows

Facility rules

-Appointment windows
-Drop trailer rules
-Dock hours, detention, and check-in notes

Compliance packet

-MC/DOT/SCAC
-COI / certificate holder
-W-9 and carrier agreement path

Visibility requirements

-Macropoint / FourKites
-EDI 204/214 or API
-Scorecard and exception cadence

Trailer move detail

-Trailer owner
-Road-readiness
-Tire, light, and mechanical responsibility

Customer setup after you submit

New intake captured

Account review + missing info

Packet / COI / agreement

Pilot lane or first tender

Portal-ready account

RAJO reviews each setup request before portal access, integration work, recurring lanes, or account changes move forward.

What comes next

From first request to portal-ready account

Submit the lane or setup request

Use quote or onboarding so the operating details arrive in one place.

Review fit and missing details

RAJO checks equipment, lanes, visibility, and facility rules before approval.

Confirm packet and account flow

Compliance, billing, and portal access are handled after human review.

Start live freight handling

Approved customers move into the normal dispatch and visibility workflow.